bach consulting

The bridge to measureable IT success!

IT Organisation Process - Service

In the centre of the Organisation Process Service is the view of the customer in cooperation between business and IT. In the foreground, there is the service provision - less the technical realisation. Examples for special service considerations are the business process outsourcing and next generation outsourcing in chapter 3 (IT Sourcing). 
A more technical view is delivered by ITIL. The quality criteria and performance are described by service levels with corresponding key performance indicators (KPIs). These are determined by surveys concerning the customer satisfaction, investigation of the measureable service level of a technical and business management nature. The use of IT measures in process optimastion is orientated on cost optimisation. 

bach consulting accompanies its customers in the process of the alignment of organisational processes. In particular bach consulting offers solutions to the following questions: 

 

Abstract

 

You want to obtain information about the status quo of a range of processes.


  • Focusing of service processes on value contribution
  • Identification of IT measures to increase value contribution
  • Demonstration of economic correlations
  • Evaluation of key productivity indicators
  • Presentation of strengths and weaknesses
  • Strengths and weaknesses of processes
  • Risk assessment
  • Risks for the customer
  • Recommendations for further proceedings
  • Catalogue of measures / activity planning

The realisation is as follows:

ActivityDescription
Preparation of scope
  • Expectations
  • Value added
  • Rough project description
Business process analysis / actual state analysis
Functions supported by IT / actual state analysis

Evaluation of value added

  • Cost optimization as a result of new functions
  • Cost optimization through reduction

Scenarios of efficiency  

  • Saving through automation
  • One-off costs for IT
  • Runnng costs for IT
  • Economic benefit

The consultancy services of bach consulting consist of the following:

  • Preparations and moderation
  • Conduct of workshop
  • Final presentation
Service PackagesVolumeDuration
bc Service Process Assessment  
--approx. 5 days 3 months

 

 

 

Abstract

You want to determine the productivity of service processes.

  • Evaluation of service processes on value contribution
  • Identification of IT measures to increase value contribution
  • Demonstration of economic correlations
  • Evaluation of key productivity indicators
  • Presentation of strengths and weaknesses
  • Process cover and gaps
  • Risk assessment
  • Risks for the customer
  • Recommendations for further proceedings
  • Catalogue of measures / activity planning

The realisation is as follows:

ActivityDescription
Preparation of scope
  • Expectations
  • Value added
  • Rough project description
Business process analysis / actual state analysis
Functions supported by IT / actual state analysis

Evaluation of value added  

  • Cost optimization as a result of new functions
  • Cost optimization through reduction
  • Evaluation of productivity
  • Evaluation of error rate

Scenarios of efficiency 

  • Saving through automation
  • One-off costs for IT
  • Running costs for IT
  • Economic benefit

The consultancy services of bach consulting consist of the following:

  • Preparations and moderation
  • Conduct of workshop
  • Final presentation
Service PackagesVolumeDuration
bc Service Effectiveness
--approx. 5 days 3 months

 

Abstract

You need information about efficiency improvement and about the related cost optimisation based on your service processes.

  • Benchmark – identification of optimization potential
  • Comparison with reference data of defined SLAs
  • Focusing of service processes on value contribution
  • Identifying efficient IT measures to increase value added
  • Demonstration of economic correlations
  • Evaluation of key productivity indicators, benchmarking
  • Presentation strength and weaknesses
  • Strengths and weaknesses of processes
  • Risk assessment
  • Risks for the customer
  • Recommendations for further proceedings
  • Catalogue of measures / activity planning

The realisation is as follows:

ActivityDescription
Preparation of scope
  • Expectations
  • Value added
  • Rough project description
Business process analysis / actual state analysis
Functions supported by IT / actual state analysis

Evaluation of value added  

  • Cost optimization as a result of new functions
  • Cost optimization through reduction
  • Evaluation of productivity
  • Evaluation of error rate
  • IT benchmarking

Scenarios of efficiency 

  • Saving through automation
  • One-off costs for IT
  • Running costs for IT
  • Economic benefit

The consultancy services of bach consulting consist of the following:

  • Preparations and moderation
  • Conduct of workshop
  • Final presentation
Service PackagesVolumeDuration
bc Service Efficiency
--approx. 5 days 3 months

 

Do you have any questions regarding our solutions?

+49 22 44 878 440